Exchange or return policy:
Exchange of new products only (unused)
You can exchange products by visiting the creative store with the original invoice within 7 days from the date of purchase, provided that the product is in its condition as at the time of purchase.
The product box must be available and in new condition, and the product will be examined by the specialist. If the request is approved, you can exchange the product or return the amount paid
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We apologize for accepting the return or exchange request if the product has been used
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Used products are not subject to return or exchange.
Only products purchased from the creative store can be exchanged and returned.
Products exchange due to technical failure:
You deliver the product to the creative store and receive a receipt to verify the product's condition within two to four working days.
The original invoice must be submitted upon delivery of the product.
We check the product and contact you to receive the replacement product if we confirm that the cause of the problem is a manufacturing defect
We do not deliver the product to the house, it must be collected from the store
General Notes:
Some products are not covered by the warranty. Please see the product description to confirm the product warranty period
Some products or brands have a warranty from the agent, such as the Apple brand
A defective product cannot be replaced outside the warranty period.
We do not exchange a defective product on the same day. It must be subject to examination by a specialist.
Misuse or breakage is not covered by the warranty.
Product color change is not covered by the warranty.
A product cannot be exchanged if you purchase a discount or offer time.
Any product other than the original invoice cannot be exchanged
The Creative Store does not bear any fees for the delivery service
The delivery service is provided by a third party intermediary, so the customer bears all service fees according to the delivery company’s tariff.
